SimpleHR is committed to offering superior support to all of our customers. If you have purchased the Annual Support Agreement, you may use the e-mail support feature. We do suggest you refer to your user guides and the online help where you are likely to find answers to many common support questions. Online help is available on the SimpleHR client software.
Please try to be as specific about your problem as possible. This will help our support staff to provide a speedy resolution to your issue.
When you email Support, please have the following Information readily included:
- Your name and the name of your organization
- Type of operating system you are using (Example – Windows 2000 or XP)
- Version of SimpleHR you are currently using (This can be located by selecting Help from the main toolbar and looking under “About SimpleHR”).
- Brief description of your issue.
- Details of any error message you received
Support Hours
Our hours of operation
are 8:00 a.m. – 8:00 p.m. (ET),
Monday through Friday.
Email: [email protected].
When you call or email Support, please include the following Information:
- Your name and the name of your organization
- Type of Browser you are using (e.g. Internet Explorer or Google Chrome)
- Version of SimpleHR Online you are currently using (This is located at the bottom of the page next to ‘All Rights Reserved.’)
- Brief description of your issue and what you were doing prior to the issue.
- Details of any on-screen messages you’ve received
Support Hours
Our hours of operation
are 8:00 a.m. – 8:00 p.m. (ET),
Monday through Friday.
Phone: 1.866.801.7554
Email: [email protected].
