SimpleHR Online Frequently Asked Questions
Should I use SimpleHR Online for my company?
SimpleHR Online is suitable for any company if you would like unlimited access from any device at anytime and from anywhere via the Web. It supports all features found in SimpleHR Desktop versions such as Express and 9.0 and includes many additional features such as self-service, collaboration, unlimited document management, careers portals, auto-updates, phone support, 3rd party integrations and more.
How secure is SimpleHR Online? Where is my data stored?
SimpleHR Online is a Cloud-based application delivered globally as software-as-a-service. It has been tested and validated by global cyber-security firms as more secure than online banking applications. Data is stored in Level 5 datacenters hardened with redundant Internet connectivity, power backups, 24/7 manned security surveillance, firewalls and fire & flood suppression equipment. Depending upon national data privacy requirements, your data can be stored in various countries such as the USA, Canada, France etc.
Can I upgrade from SimpleHR Express or 9.0 to SimpleHR Online?
Yes, you can upgrade from Desktop versions to SimpleHR Online and our Sales & Support staff will be able to guide you through the process.
Does SimpleHR Online Integrate with QuickBooks Online or QuickBooks Desktop?
SimpleHR Online only integrates with QuickBooks Online. If you would like to integrate with QuickBooks Desktop then you will need to purchase SimpleHR Desktop versions such as Express or 9.0.
How long can I use the trial version?
The trial version of SimpleHR Online is available for 7 days. Typically, most users are able to determine that SimpleHR Online is a good fit within 2-3 days since the trial version includes a complete tutorial company and configurations.
What is included with Support?
Support via phone and email includes assistance with using the software and help with resolving issues experienced by users. Support also includes free updates and upgrades that are applied on an on-going basis.
What is included with Implementation?
SimpleHR Online Implementation includes guidance from our product experts on configuring and preparing the system for everyday usage by your users, employees, managers, executives and more. It includes a structured process for defining rules, migrating data, configuring processes, identifying users, roles , security profiles and acceptance testing.
What is included with Training?
Training includes instruction on using SimpleHR Online, configuring the system, defining roles and security profiles, report writing, integration with QuickBooks Online and other 3rd party products.
Can I pay monthly for SimpleHR Online?
SimpleHR Online is provided on a subscription basis based on the number of employees stored in the system. Billing is done annually, in advance, due to the low cost per employee on a monthly basis.
How can I connect SimpleHR Online with my other software applications?
SimpleHR Online connects and integrates seamlessly with QuickBooks Online and Indeed.com. In addition, any other 3rd party software may be integrated with SimpleHR Online using specialized software connectors provided by us namely our Web Services Application Programming Interface (API).